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  • Customer Service Area
  • FAQs

Frequently Asked Questions


SWSC has put in place a couple of communication mediums where   customers can raise any issues regarding water supply and bills and further report pipe burst and leaks. Contact us at:

  • Toll free 800 5000
  •  Website:www.swsc.co.sz
  •  Twitter: SWSC_water
  • Facebook: /swscswaziland
  • Landline: 2416 2007

Readings are taken once a month on the customer’s premises by our meter readers using handheld gadgets. These are then downloaded to our billing system and the system will calculate the consumption. It will then calculate an invoice as per our water tariffs (available on the website) and the consumer type (residential or non- residential).

Potential customers are advised to apply and pay for a new connection in any nearest Revenue office (for rates please refer to category 4 on our water tariff schedule for 2008/ 2009 on the website).   We will survey your property before the meter is installed if it is feasible to connect the water supply. The survey will also measure the distance from our main line.  If the distance is beyond 15 meters and feasible to connect the water supply the customer will be notified to come and make an additional payment before the meter is installed. 

Customer has to report theft to Royal Swaziland Police so that a criminal case is opened. Members of RSP will have to get statement from the current meter guardian on site. The meter guardian will then have to take statement to the nearest SWSC regional offices where the issue will be investigated further to determine how to charge the customer for the replacement meter. After getting quote, the meter guardian has to go to the revenue offices to pay the amount and take the receipt back to the regional offices for the supervisor on site to authorise the replacement to be fitted.

We normally read the black figures on the meter. 

Water meters are usually located either outside the property in an underground meter chamber at the property boundary or in the pavement nearby, or inside the property. Internal locations vary, depending on the precise location where the water pipe enters the property.

The meter will remain the property of Swaziland Water Services Corporation. We are responsible for reading, maintaining and eventually replacing the meter in the event that it is malfunctioning.

Customers who have registered with Swaziland Water Services Corporation can have meters installed in their premises by the organization.

A water meter measures and records the volume of water that passes through it on the way into a customer's property. They measure the water in cubic meters - one cubic meter or one kiloliter is equal to 1,000 liters.

SWSC does not offer that service but a customer can buy water from us provided you have your own transport.

Irritations of the skin are rarely caused by chemicals in the water, but by frequent contact with drinking water itself. Over washing or repeated immersion in water can cause the skin to become chapped as it loses its natural oils and lipids thus leading to skin irritation.

SWSC thrives to provide quality potable water therefore the water is thoroughly treated before being distributed to customers. The water is purified to ensure that drinking water quality specifications are met.

You do not need to drink bottled water for health reasons. The only reasons you should choose bottled water is if you prefer the taste or if you have a medical condition for which your doctor has prescribed a specific bottled water.

SWSC can turn off your water supply if you carrying out plumbing work.  However customers are advised to install their stop cock just after the meter. This gadget can be used by the customer or the hired plumber to switch off the water supply and there will be no need to call SWSC in order to turn off the water supply.     

Customer has to report theft to Royal Swaziland Police so that a criminal case is opened. Members of RSP will have to get statement from the current meter guardian on site. The meter guardian will then have to take statement to the nearest SWSC regional offices where the issue will be investigated further to determine how to charge the customer for the replacement meter. After getting quote, the meter guardian has to go to the revenue offices to pay the amount and take the receipt back to the regional offices for the supervisor on site to authorise the replacement to be fitted.

Before the end of the day, after full settlement of the account. However, SWSC does not accept payment by cheques after disconnection for non-payment.

You have to settle the overdue amount plus the penalty charge (E 102.60) reflected on the disconnection card at any nearest Revenue Office. Remember to produce disconnection card when making payment.

SWSC goes on site and turns off the meter and the final reading on the meter is taken. SWSC also delivers a disconnection card, which shows the overdue amount, and meter number, to name a few.

If there is an overdue amount, which is more than 60 days

Our revenue offices open from 0830hrs weekdays and only Mbabane and Manzini operate on Saturday from 0900hrs to 1300hrs